Privacy Policy
This privacy policy explains how Oak & Acorns collects, uses, and protects your personal data when you visit this website or contact us through the enquiry form.
Who we are
The data controller is Anna at Oak & Acorns, based in Silsden, West Yorkshire, United Kingdom.
If you have any questions about how we handle your data, you can email abinns88@gmail.com or get in touch via the contact form.
What data we collect
Contact form enquiries. When you fill in the contact form on this website, we collect:
- Your first name (required)
- Your last name (optional)
- Your email address (required)
- Your phone number (optional)
- Which service you are interested in
- Your message
We use this information solely to respond to your enquiry. We do not use it for marketing purposes without your separate consent.
This site does not use analytics cookies, advertising cookies, or any tracking technology. No cookies are set without your action.
How your data is stored
Contact form submissions are handled by Netlify, our website hosting provider. Netlify stores form submissions securely and forwards them to our email inbox. Netlify's servers are located in the United States; they are certified under the EU-U.S. Data Privacy Framework.
Email correspondence is stored in our private email inbox and is not shared with third parties.
How long we keep your data
We keep enquiry data for as long as necessary to respond to and complete your request, typically no longer than 12 months.
Your rights under UK GDPR
Under UK data protection law, you have the following rights:
- Access — you can request a copy of the personal data we hold about you.
- Rectification — you can ask us to correct inaccurate data.
- Erasure — you can ask us to delete your data where there is no compelling reason to keep it.
- Restriction — you can ask us to limit how we use your data.
- Objection — you can object to processing based on legitimate interests.
- Portability — you can request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us via the contact form. We will respond within 30 days.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to check back periodically.